Any warranty claim on a York product will be reviewed by our quality control team on a case by case basis.
Please bear in mind most issues can be tracked back to negligent usage rather than any manufacturing or product issue.
Please ensure you purchase the correct product for your facilities requirements.
Please contact us for product selection advice or for further information.
Under no circumstances will returns be accepted without a return authorisation number from our Customer Service department. To obtain warranty service you must provide the following information to email@example.com: Name of Product, Product Code, Batch No, Date Purchased, Nature of fault or part number required.
Neither dealers of this product nor any retail establishment selling this product has any authority to make any warranties or to promise remedies in addition to, or inconsistent with, those stated. This warranty does not affect your statutory rights.
During the warranty period York Barbell (U.K.) Ltd. will at no additional charge provide replacement part(s) or repair the product (at York Barbell’s option) if it becomes defective, malfunctions or otherwise fails to conform under warrantied use. In repairing the product, York Barbell may replace defective parts or at the option of York Barbell, use serviceable used parts that are equivalent to new parts in performance.
All exchanged parts and products replaced under this warranty will become the property of York Barbell. If the product must be returned, you must return the product or defective part to York Barbell (U.K.) Ltd in its original container (or equivalent) with proof of purchase.
Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to void this warranty. You must prepay any shipping charges and you are responsible for insuring any product or part that is returned. Should any product submitted for warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested, upon York Barbell’s receipt of payment or acceptable arrangement of payment.
York manufacture and source product within industry acceptable tolerances. Weights and dimensions may differ from those documented.